Frequently Asked Questions
We have listed below some of the FAQs here. For any specific or more details, you may send an email to enquires@transzit.com. If you are registered with us, you can ask your nominated representative for any questions and queries.
How do I get started?
Sign-up for our service by filling up the 'Contact us' form. We will get back to you within 24 hours and set-up a personalized experience for you. Once you sign-up, a dedicated team member will be assigned to you to provide best of our services.
How does the billing work?
We will ask basic requirements, information and provide a cost estimate. To begin our services we will direct you to load your account with the estimated cost. The actual cost will be provided at the time of shipment which will include the full scope of materials, shipping and other services provided.
What are the rates of your services?
Transparency is one of our pillars and there are no hidden charges. Please refer to 'Our Services' page for the rates of our services.
How do I make payments? Do you accept credit and debit cards?
You can use our secure portal to make payments via Paypal, Credit Cards, Debit Cards, bank transfers etc.
What is the holding period for items?
Individual packages of any size or weight will be stored FREE for 30 days. You can also consolidate or dispatch packages within this period at no additional cost. Please refer to 'Our Services' page for the rates of our services after 30 days and options based on your account with us.
What are prohibited and restricted items?
Our company follows the regulations set forth by the countries involved. The list of items below is an example of the products that cannot be shipped via TransZit. In general, we adhere to the policies of our shipping partners like DHL, USPS, FedEx, etc.
The prohibited/restricted items listed below are classified as dangerous goods by most carriers and restrictions are constantly changing. We'll do our best to update this answer as we receive notices from our carriers but ultimately you are responsible for ensuring that the items you purchase comply with all government and carrier restrictions. Therefore, we may not be able to ship certain items with them. It is your responsibility to make sure that the packages delivered to our warehouses DO NOT contain any of these items. If they do, your account may be terminated immediately. We may also refuse and/or destroy any such packages without prior notice. If you have concerns about your product, please contact service@transzit.com before you make your purchase.
The following items are not accepted for transport under any circumstances:
• Aerosol
• Aftershaves
• Air Bag
• Ammunition
• Animals of any form (alive or dead)
• Any item containing petrol (liquid, gas or fumes)
• Aromatherapy oil
• Biological samples
• Counterfeit currency
• Dangerous goods
• Explosives
• Fire extinguisher
• Flammable liquids (include high % Alcohol)
• Fragrance
• Hazardous goods
• Human flesh/remains
• Ice/Dry Ice
• Infectious substances
• Ivory
• Knives
• Lighter/Matches
• Magnets
• Meat
• Nail varnish/polish/gel
• Perishable goods (all)
• Plants (dry, wet)
• Powders/crystals
• Weapons (include replicas)
Where are your offices located?
We have offices in the US, Europe (Germany), India, Middle East (Qatar) and we are expanding to other countries. Please contact us if you are interested in partnering with TransZit.
FAQs on Insurance
-How the insurance work
We appreciate your trust and we promise we will treat it well and with care. It's important to understand what we are responsible for and what you can do to protect your package value.
- While the package is at our premises
100% covered. if your box is in our possession (the time between we receive and ship out the package) we've got you covered. Should any incident happen, we will compensate for the product(s) cost.
-Basic shipping insurance is included in our rates.
Should the package get lost during transport, we will open a claim with the shipping company on your behalf. We will act as an intermediate between you and the shipping company. You will be most likely compensated for the shipping cost. Please note you will not get any compensation for the goods lost or damaged. It's important you understand that we are not responsible in any way for the shipping process and possible issues that might occur and have no control over the speed of the claim process (it might take weeks or even months to get the final result).
-Full insurance (optional)
Recommended for any eventuality. Our full insurance will protect the total value of your parcel should the unexpected happen. The insurance covers potential damage or loss.
Other Questions
• Need report lost/damaged package? Please contact us at customer@transzit.com and send us the description of the problem along with pictures in case of damage.
• The maximum value of the package for insurance purposes is $10000. All customer's packages in our warehouses are subject to maximum compensation of $10000 (per warehouse/client).
• How we determine "full value"? We will use the content description you've filled. We might ask you to provide us with the copy of invoices etc. of the goods. The compensation will cover product replacement cost (e.g., even if you insure your package for $100 but your product will worth only $10, we will pay you $10, not $100. Similarly, if you declare product cost $10 but later you will provide an invoice for $1000, only $10 will be covered). The proof of value shall be provided no later than 7 days upon request. If you fail to prove the package value and the package declaration is not filled, we will consider $50 as the maximum value of the package.
• We will cover only the items declared (if you declared you shipped a keypad, but later you will complain there was also a mouse in the package, we will cover only keypad cost). Please fill the declaration correctly. • We will not cover any items from our ‘Restricted and Prohibited’ list.
• Following items will be covered only if the package gets lost, there will be no compensation for the damage: bicycle, coffee machines, dinner sets, electrical appliances which are not considered white (cameras, monitors, computers, drones, lights, lamps, TV, LCD screens / TV, projector and similar), furniture, luggage, suitcase, musical instruments, wall decor items (prints, clocks, framed pictures, posters, paintings, etc.), liquids (include damage caused by leaked liquids), fragile items made of glass, ceramic, porcelain, pottery, stone, and similar easy-to-broke materials, used (2nd hand) goods
• Compensation might be paid only partially if the package was not packed properly. TransZit is not responsible for the packing if we just forward the packet. However, TransZit is accountable for the package packed at TransZit (consolidation, repacking, etc.)
• We will compensate you as soon as we believe there is a reasonable chance package is lost. It will usually happen even before the shipping company will finish the claim. However, should the shipping company recover (find) your package, you will have to return the received compensation.
• There is no compensation for late delivery.
• Damage must be confirmed by the carrier.
• We can't accept any claims for shipments older than 90 days.
What are your shipping rates?
We use the services of leading shipping companies in the market worldwide like FedEx, DHL, USPS, UPS etc. Considering the volume of work, we get discounted prices from these companies and are carried out to our customers. We guarantee lower prices than the standard market rate you can shop and best of the services.